At Invest2Innovate (i2i), we are committed to ensuring that our customers, program participants, and community members have a smooth and transparent experience when engaging with us. If you face any issue, concern, or dispute, we encourage you to reach out directly so we can resolve it promptly.
How to Contact Us
You can lodge a complaint through the following channels:
- Email: info@invest2innovate.com
- Phone (Pakistan): +92-331-5886229
- Mailing Address: Invest2Innovate, Daftarkhwan | Alpha Old Airport Rd, Chaklala Cantt., Rawalpindi, Pakistan
Complaint Resolution Process
- Acknowledgment: Once we receive your complaint, we will acknowledge it within 2 working days.
- Review & Investigation: Our team will review your complaint and may contact you for additional details if required.
- Resolution Timeline: We aim to resolve complaints within 7–10 working days, depending on the nature of the issue.
- Escalation: If you are not satisfied with the initial resolution, you may request escalation to senior management, who will review your case within 5 working days.
Our Commitment
We take all complaints seriously and are committed to:
- Addressing your concerns fairly and transparently.
- Keeping you updated throughout the resolution process.
- Ensuring compliance with the State Bank of Pakistan’s guidelines and Safepay’s dispute prevention standards.